Last updated 25 October 2026
Warranty cover
Warranty length and cover vary by product. We’ll state the terms on your quote and invoice before you order. Warranty covers manufacturing defects under normal use. It does not cover wear and tear, misuse, accidental damage, or repairs and modifications made by anyone other than us or our authorised service partner.
If an item arrives damaged or incorrect
- Check the packaging when your order arrives. If you see damage, note it on the delivery receipt.
- Contact us with your quote or invoice number, photos of the packaging and product, and a brief description of the issue.
- We’ll review it and arrange a repair, replacement or collection where appropriate.
Returns
Equipment is quoted and supplied to order, so it usually can’t be returned simply because it is no longer needed. If you ordered the wrong item, contact us and we’ll discuss what may be possible. Any return in that case is at our discretion and may involve restocking and freight charges.
Refunds
If we agree to a refund, it will be paid to the original payment account after we receive and check the returned item.
Service and spare parts
For servicing, spare parts or help with a product outside warranty, contact us with the product name and, if possible, a photo.